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Ongoing quality and warranty claim issues: Robert R.

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So a cracked off piece inside the blank is ok with the manufacturer? A splinter means theres a crack of some sort inside the blank. I dont think you would be happy with that answer from a consumer perspective

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On Jun 19, 2019, at 10:19 PM, Dan Harley <danharley@icloud.com> wrote:

RobertDid you already return the rod to us ?

Dan

Begin forwarded message:

From:Randy Chin <randy@usjdm.net>

Subject:Re: STK 74MH sure thing please return it to us (address below) Warranty claim: Rattle inside rod

Date:June 19, 2019 at 10:17:48 PM EDT

To:Dan Harley <danharley@icloud.com>

Cc:robert rowlette <robstylo1@yahoo.com>, david tan <david@usjdm.net>


Fan please see attached video. Basically need to remove the EVA plug to remove whatever is inside causing the sound. Its prolly a splinter of carbon, no cause for concern.

<Video.MOV>

Regards,
Randy

Sent from my iPhone


On 11 Jun 2019, at 5:27 AM, Dan Harley <danharley@icloud.com> wrote:

Robert I agree and I hear you if it was up to me I’d just as soon replace it but my hands are somewhat tied there as I am the Agent of the factory and I have to involve them for all warranty claims. I’m alert them again that we need to address as soon as they get back to home from the Expo in Europe.
Thanks and trust me on I’m on it and I will cc ing the factory as well.

Dan

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On Jun 10, 2019, at 5:19 PM, robert rowlette <robstylo1@yahoo.com> wrote:
Ok thanks dan, let me know . Hope its not too long i have a trip coming up

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On Jun 10, 2019, at 2:54 PM, danharley <danharley@icloud.com> wrote:

not yet Corp is at the European efetex show right now
Sent from my T-Mobile 4G LTE Device
-------- Original message --------

From: robert rowlette <robstylo1@yahoo.com>

Date: 6/10/19 8:14 AM (GMT-10:00)

To: Dan Harley <danharley@icloud.com>

Subject: Re: STK 74MH sure thing please return it to us (address below)

Dan any updates on the rod thanks

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On May 31, 2019, at 11:53 PM, Dan Harley <danharley@icloud.com> wrote:

Sure thing Robert our address is 1589 Big Oak Road, S200, yardley Pa 19067
Please to my attention with a very short note

Thanks

Dan

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On May 31, 2019, at 11:16 PM, robert rowlette <robstylo1@yahoo.com> wrote:
Dan i need this rod in service . I would like to send it to you so you can take a look . Please let me know shipping address. Thanks

Sent from my iPhone

On May 29, 2019, at 7:38 AM, danharley <danharley@icloud.com> wrote:

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